Friday, January 8, 2021

A $70 Lesson Learned

This is an addendum to the previous post. The repairman showed up on time and did a prompt and excellent job of repairing the dryer.  I saved his card so we can contact him directly if we need some kind of appliance repair again.

Why?

That $70 fee that GE collected from me, claiming it was for just showing up, i.e. time and fuel like any plumber or other workman charges, isn't actually paid - not a penny of it!- to the guy who does the work. GE lied. It's just a referral fee. The repair only, work and parts, was $125, directly to him.

Our guy fixes appliances in general, lots of brands and kinds. I asked him if we could call him directly if we needed him again? YES. And would he surcharge us just for showing up, or would the same repair cost us the same amount as we paid him directly this time? No $70. charge, just the same $125. for the exact same repair, in the unlikely same event.

Whatever happens next time, the call will be to him first. Of course, the dryer is old and parts are no longer readily available. We were lucky that our issues were pretty generic this time. Next time we probably will be better off going straight to a replacement. I like his honesty too. He could have not bothered to say that and perhaps gotten another call without being able to give us a fix.

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