Billing Lifeline

Mar. 29, 2011


Dear Lifeline,

It’s been an interesting week in terms of communications from you. After canceling service months ago, after all the phone calls trying to get someone in your company with just enough smarts to send us the Fed Ex label you promised to send to our house for the return of your equipment, after actually being BILLED for the total price of your equipment (!!!) while trying to secure said label, after finding out that you can send that bill to the right address but you sent the label to the old address that changed over 20 months ago, now we finally get three letters in a row on three consecutive days from your company.

The first is a bill claiming to be past due from Feb. 14, threatening to cut off service if not paid. The second, finally, is the Fed Ex label. The third is another bill for past-due services dated Feb. 14 again.

Now really!

We are using the label. This is why you are getting this letter, now, in this box, since I’m not wasting a stamp to mail it to you separately. We are ignoring the allegedly past due bill, and please feel free to cut off the service that we had cut off months ago. IF, that is, your company can figure out a way to do so. Considering your track record so far, I wouldn’t put anything past you at this point - except competence.

Finally, I’m thinking that WE should be sending YOU a bill for the months of rental of table space where your equipment has resided, sitting in this box you’ve just removed it and this letter from, while we waited and called and waited and called in order to finally secure this shipping label. Would $5.00 a month be fair? Please remit ASAP to the billing address for this account.

With all DUE respect,

Heather M. Rosa