Every so often I get an email from Walmart asking me to evaluate my recent shopping experience, or sometimes specific products I purchased there. Occasionally they try to bribe me with a "chance" to win a thousand dollars.
Oh Boy! Me and how many millions of other people? Are the odds as good as the ones from Wheel Of Fortune that I could be a lucky winner of the same thing their top contestants won in the days leading up to Christmas? I actually hoped I didn't win Wheel from home after a while, for a couple reasons. First, I hate their vacations. Too much sunburn, too much hiking, too much spa blah, too many bars and too much gambling. That's supposed to be an incentive? A few destinations might tempt me... if I had a passport. And if I could go wherever the heck I wanted to, with easy transportation, a savvy translator, and my camera. The other reason is I had no way I could find of contacting them and letting them know I moved and where I really am now. You send that trip prize to the old address, somebody would probably use it, leaving me to pay the taxes on it. No thanks!
Anyway, most of my enthusiasm for giving Walmart a piece of my mind has nothing whatsoever to do with winning something. If I do, fine. If not, and we can assume "not", what other reason do I have to respond? Mischief? Hope for honest change?
Ummm, you do know me, right? Kind of, maybe? Willing to learn, perhaps? You are still reading here, you know.
Let's start with them finally changing something which needed it. Take their pharmacy lines. Please! OK, I know that line has long been trademarked, just substitute "wife" for "pharmacy lines". But for a while they took out the zig-zag path they created with posts and straps so more of us could stand in line in a small spot instead of way out blocking main aisles. When they asked me about my experience after that change, I complained about not having them and the difficulties with traffic flow. Then when the zig and zag returned, I complimented them on it. I do hope they keep it.
Other times they ask me about a shopping experience giving only the date I was there. If it was two weeks ago, what the hell did I buy anyway? And how did it go? If you don't show me thumbnail photos of the merch, I have no comment for you. Life has long since moved on. If I order online and go pick it up, generally all goes well. Sometimes something is out of stock, but I long since learned to not allow substitutions because I'm picky, both by taste and by cost. In summer I also pack a cooler with ice. Otherwise ice cream arrives home as a puddle. It used to be tasty....
For so many times when I gave them my two cents that their store brand of raisin bread was never stocked, mentioned that I'd gotten none to bad reactions from employees in the store, and nothing changed, I simply stopped buying any brand of it. Other products go through the same phases. Suddenly they stocked General Tso's chicken in single frozen meals. Just as suddenly they stopped. Or everybody else bought it first. Maybe middle America has developed a palate? I'm still waiting for them to come back with the healthy version of a frozen single meal of lasagna. I don't need 15 servings at a time, and who needs to put that much strain on their budget when one serving is all that's wanted? Their Pad Thai is good as long as it's Amy's and I add more peanuts to it. Their frozen foods section has vastly improved with the addition of foods that aren't just another pasta.
They do have an ongoing procedure that drives me nuts. They keep moving stuff. Perhaps they believe that it means we shoppers discover new things to buy in the old places we automatically steer to. Perhaps it does work with some folks. It annoys the heck out of me, and I have a lot of heck to be annoyed out of. Most days I don't take a battery shopping cart any more, though there is the occasional exception. However my long-trained mindset is still that shopping shouldn't be painful or too much work. Top shelves are impossible, with the next one down merely just completely miserable to have to reach. Guess where the heavy boxes and bottles are kept? Most day's I'll simply not buy it. Very occasionally one of their blue-smocked shoppers, pulling or pushing their stacks of carts to fill with drive-up orders, will be in the aisle and I can request them to please reach me X number of item Ys because I can't reach it or lift it or whatever. Nearly all of them are both pleasant and helpful. If I wait for an ordinary but tall shopper to come through the aisle so I can request a bit of help, it's usually given but at the cost of annoying other shoppers waiting to clear that aisle. When it doesn't happen, both Walmart and I are disappointed, though my bank doesn't tend to complain at my savings.
If something has moved several aisles over, I have neither the clue as to where, nor the patience to hunt all over in the store's devious hopes I'll find other stuff to buy on my way. One item in point is Propel, a product of Gatorade, a sugarless beverage with electrolytes and actual flavor. It's nice to have in the car for "just because" times. In the last two months it's had three totally different locations in the same store. The first was at floor level two aisles away from sports drinks, the second on a top shelf, and finally where I could reach it. (Who else complained about it? Let me shake your hand!!!!) I'm more likely to leave with a royal bad attitude - which I've almost perfected now so that it doesn't include swearing, though not guaranteed - and either not buy it at all or just go elsewhere. But they simply must keep moving stuff. And moving more stuff. And moving other stuff besides.
Hey guys, listen up: Walmart shopping is not my version of sports equipment!
I'd just gone through it with the one thing I needed at a Walmart hours earlier, when I got one of their requests for a "how did it go?" I decided to answer. I'd needed car oil, 5w20, synthetic, and for high mileage cars. I've been told I should stick with the same brand already in the car if I was just topping it up. Hunting was involved. I'd just bought some a month earlier, wanted more on hand for in case. My car doesn't leak, witnessed by no oil puddles under the car, but oil does get burned up over time and needs to be topped up before oil change time. So of course I pushed my cart to the exact aisle end cap where it was the last time. It wasn't there, but you already knew that since I'm writing about it. Now of course those bottles come in a precise color, in a precise shape, and with all their minisculely different varieties stacked together, they take up a lot of shelf space. Of course you have to bend way over and reach way in and pull out each bottle and triple check every precise detail of every bottle. Who knew there's now a ZeroW20 oil? Oops. How did that get in my cart? Or who knew that high mileage oil is somehow different from all-synthetic oil when I use synthetic oil because my car is high mileage? It won't be the bottle you think you reached for because it was directly behind the one that was correct. At least one of those requirements is bound to be different than the only bottle exactly in front of it was. Somebody else pulled one - or three dozen, who knows? - bottles out, found it wasn't their precise specifications, and simply found a bit of space to set it on before trying the next bottle.
Who, me? Are you kidding? Of course I'd never tell if it were. But it's not. Or is it?
A store employee came by and asked me what I was looking for. It was a long list of specifications and I'd just located the brand and was combing through individual bottles. She heard part of what I needed and promptly went off, I thought to attend to some other task. Thirty feet down the aisle, well past shouting distance, she grabbed and started loading the huge full plastic bottles into my cart. Each was more than I needed in total. My first reaction was they weren't "X" specification, but before I could get another word in, off she went to return with two more huge ones with that particular specification correct but the next one wrong. She started reaching again into my cart to pull those out and this time I managed to stop her, pointing out I only needed the three small bottles now in my cart. I tried to feel bad for her and grateful for her attempt to be helpful, but this wasn't tee-ball and she wasn't listening. At least I got to stop her from adding more oil. But where could she have gotten the idea I needed enough oil to fill a barrel?
Of course that's when Walmart sent me the feedback request.
You must know that they only allow so many characters per answer to each question. I gave it some thought, and finally opted for brief sarcasm, saying things highly improbable, congratulating them for obvious flubs, that I could only hope they were so outrageous that somebody had to get the point. One example was their only relocating product X far enough from its usual location that it only took me half an hour to locate it. Now my granddaughter might have added a wonderful story about a pesky racoon, but I was totally beat by that time. I'll keep it in mind, though....
In hindsight though I'm not so sure. Might I have been too subtle? More to the point, does anybody anywhere read those? Or care?
