We have no idea who you were. But you had reason to know some things about us. We frequently order groceries and sundries from Walmart. That should at least hint that the long hikes through the store are to be avoided, not a fitness routine. Our delivery address is a senior community. By your second delivery here that should be apparent because 99% of the faces you'll see have the requisite amount of wrinkles, many entrances have ramps, and frankly, we're actually asking and paying you to deliver our orders here when we could just as easily drive to you, wait in our car, drive our stuff home and walk it inside ourselves... but we don't, at least recently. I suspect the store knows everything about us and you could easily find out there's a reason we're paying for the extra help. It's not because we just won the lottery! Trust me on that one! If we had, you'd likely be delivering to a McMansion somewhere, complete with a mountain view if Steve had his way, plus a lake or river if I did. The tip would be HUGE then as well!
It's because we need the extra assist. Sure, it could be done... over a long time, a small few items at a time, with rests between going up and down the stairs, hauling in to the kitchen or pantry to put them away, and perhaps still have energy and even the desire to fix and eat some of what we just ordered.
Or perhaps you were just in a hurry to finish a couple of last deliveries so you could go home or on that date or whatever your end-of-day me-first goal was. You didn't stop to read our standing orders for all deliveries, the covered porch and on which side, significantly larger than a second set of stairs under repair at the moment, with a smooth paved path from the parking spot, and as you would find, a very well reinforced railing along the stairs. That information is all written down in our delivery information, just like somebody else would warn of a dog, or request a basement or garage entry. It also tells you we need you to ring our doorbell when you arrive. Once you are on the porch there's even a sign"BELL" with an arrow to the button in case a black button in a sea of white is too subtle. (We're helpers!)
Other delivery drivers, whether Fed Ex or whoever while we were still furnishing the new abode, though mostly from this Walmart store manage to get it right. The occasional one, upon seeing us face-to-face and noticing various mobility aids or impediments, even offer to bring the food inside, even though we are happy enough even on our worst days to bring it in from the correct porch. Some get extra tips for the extra "mile".
What you didn't know, nor should you have needed to know had you bothered to read the instructions, is that currently we are both recovering from hospitalizations which have great promise but need recovery time to regain the hoped-for mobility. For various reasons including medications, we both had dozed off for a bit through the very start of our delivery window. Once awake and noting the time, the app was checked and we found the delivery supposedly had been made. NO doorbell courtesy as requested, which gives a loud version of Big Ben which nobody can ignore. Soon as we got the information, I went straight to the requested porch and looked for the usual collection of bags and boxes. It was so empty it was pristine from a recent rain.
OK, locate shoes, head out and around to the rickety porch, and yep, there they sat, mostly frozen boxes or bags... sitting in the hot sun! My first order of business was to try to figure out their temperature to decide if we had issues with food safety. Lucky for us, we woke up in time. Everything was at least refrigerator cool, if thawing around the edges. Knowing the contents, safe enough! (We'd made a note not to order ice cream delivered except in winter long ago.)
Next issue was going up those stairs where they sat. Winter wasn't kind, wood was splitting and crumbling, railings wobbling. Just what I needed! There's a reason the replacement is under construction, just in a different location, partly for weather protection since it's been rainy, not good for unpainted wood, and partly to eliminate the temptation for parts and tools to "walk away" since that is right next to the road with no obvious observation point from indoors. We warn repair men who've been doing internal work on HVAC to be careful, but that's by far the logical access point for those systems. Otherwise we'd have a sign there, but just last week the AC needed a part on the first hot day of the year, of course. It's been busy since with other needed work.
Right now Steve is not walking, to the point we had to call a couple of helpful local cops to assist him move from bed to chair the previous night just out of the hospital, a distance of about 30 feet. He walked fine in the hospital and even from the car to inside via the stairs, but they don't send those meds home with anybody, apparently. Their meds had just worn off and he hadn't thought to start on his home supply yet, which will never be as good as what they administered. The next day three steps was his limit. Today it's a bit more but with stops. So it's all me right now for work around the place. A quick look showed the driver left us over a dozen bags and three boxes to be relocated. Multiple trips, in other words, since that's how I move these days. First priority was a quick sort to get the most heat vulnerable foods out of the sun. I can manage one handful of bag handles at a time, leaving the other for the stair railing for safety. I can't do a heavy armful of bags, though the hand strength is just fine. The relevant shoulder is still in its sling with load restrictions, and I'm trying to work myself off even Tylenol these days. I'll never be up to lifting another human again past the age of a couple weeks, per my surgeon. In addition I'm not used to the muggy heat yet this season, so I was taking short breaks as I sorted the loads.
The last bit was the boxes. The railing system on that tiny porch leaves a space between porch floor and bottom support for vertical rails, one I can fit my hand under. The boxes were snug up to the horizontal rail, an actual benefit to getting the job done. I can stand on the grass, slip my hand in the gap, and using a series of small pushes scoot the two heaviest boxes across the porch floor to the stairs. Then I can tilt the end of each box slowly up until it slides down a step and settles there. That's how I met Dennis. He offered help.
He doesn't actually live here, but in the town homes across the county road. Our area is much safer, once one can cross the busy road, for a person to walk for some leisurely exercise, notice how each resident is decorating their yard with plants or ornaments, hail folks out on their porches, and on the downhill end pause to see what's happening on the lake, from boats to ice houses to critters to weather to sky, depending on season and time. Dennis introduced himself and offered to assist me getting the boxes to the other porch or even into the house if I preferred. I gratefully accepted and we started chatting. His first hike in the area brought out a cranky neighbor who referred to him with a nasty name and tried to claim he had no right to walk our streets. At that point Dennis introduced himself to our manager for clarification, and was informed he was very welcome to walk on our streets. In the ensuing years the two have become friends. In the course of our discussion I pointed out the paved path between our street and the next between the homes, clarifying for him it was a public path for anybody, and welcomed him to use it any time without fear of somebody thinking he was trespassing. Being me, of course I also pointed out the flowers he might enjoy along the way, and extended his absolute welcome to step off the path for a closer look if he wished. It wouldn't be an intrusion - no windows to snoop through between height and privacy coverings - and if he enjoyed the flowers I'd consider it a compliment. (The Asiatic lilies in their 28 foot row are starting to open, and the daylily buds are beginning to pop up above their leaves.) I also invite neighbors to pick rhubarb if they want - but pull, don't cut - as long as the plants are still there. Come this fall the last of those plants will be finding new homes to make room to separate all the iris from daylilies, room both need. Somebody (ahem) got carried away with an abundance of varieties and enriched dirt! The iris are getting too shaded to bloom properly. )
When all the groceries were put where they needed to go. Steve informed me he took back the tip on the order form Walmart has, which strongly suggests a certain amount tip for the delivery. On occasion he has added to it after a driver has been extra helpful. Just in case you wonder why you lost your tip, the above should explain it ... assuming you are capable of learning what your fellow drivers know, the basic way to do your job. A dozen local deliveries a day plus wages should put a nice bulge in your pockets. If you follow simple instructions, plainly written with the order, you'll get your tip next time. We have no clue who you were, and can't hold a grudge even if we felt like being mean. Eventually we'll be driving again to the store pick-up area and doing that work ourselves, so your window for learning, so far as we are concerned, is narrowing. I would hope before that happens that your boss notices why your tip was pulled back and has a chat with you so you can do better- for the store, for us, for yourself - because when customers do that they give explanations of what went wrong.
